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CyberGrants: The Home for Online Grantmaking

Non-Profits

To get the answers you need to make your grantmaking simpler and more prosperous, refer to the most commonly asked questions listed below.

We also invite you to check back soon for the launch of new non-profit services, including our exciting new volunteer database. You’ll be able to fill it up with your volunteer opportunities for our clients to support!

Non-Profit Frequently Asked Questions

I'm a first time user. How do I create an account?

In order to access the application, you will need to create a password by clicking the "First time user? Click here to create a new password." link located above the log in box. After completing the Password Creation Form successfully, you will be able to access the online application.

How do I log in?

To access your account, if you have already registered, simply enter your email address, password and if one was provided to you, invitation code. If you have not yet registered, click on "first time user" and follow the easy account set-up steps.

I forgot my password, how can I access it?

  1. On the log in screen, click on the ‘Forgot Your Password’ link beneath the login fields.
  2. Enter the e-mail address that you use to access the online system and click ‘Submit.’
  3. You will receive an e-mail with a new temporary password.
  4. Return to the log in screen and log in using your registered e-mail address and your new temporary password.
  5. You will be prompted to change your password. On the password reset form, please enter your temporary password in the ‘Current Password’ field.
  6. Enter your new desired password in both the ‘New Password’ and ‘Confirm Password’ fields.

How do I change my password?

  1. On the log in screen, click on the ‘Forgot Your Password’ link beneath the login fields.
  2. Enter the e-mail address that you use to access the online system and click ‘Submit.’
  3. You will receive an e-mail with a new temporary password.
  4. Return to the log in screen and log in using your registered e-mail address and your new temporary password. 
  5. You will be prompted to change your password.  On the password reset form, please enter your temporary password in the ‘Current Password’ field. 
  6. Enter your new desired password in both the ‘New Password’ and ‘Confirm Password’ fields.

How do I clear my cookies?

Internet Explorer:

  1. Click on “Tools” in your toolbar menu.
  2. Click on “Internet Options” on the drop down menu.
  3. Click on the “General” tab.
  4. Click on “Delete” under “Browsing History.”

Mozilla Firefox:

  1. Click on “Tools” in your toolbar menu.
  2. Select “Options” in the drop down menu.
  3. Click on the “Network” tab.
  4. In the “Cached Web Content” section, click “Clear Now.”
  5. Click “OK” to close the “Options” window.

Safari:

  1. From the “Safari” menu, choose “Preferences.”
  2. Click “Security.”
  3. Click “Show Cookies.”
  4. Select one or more cookies and click “Remove,” or click “Remove All.”
  5. Click “Done.”

How do I Enable JavaScript?

Please follow the appropriate steps below to enable JavaScript on your browser.

Internet Explorer 9.0:

  1. On the "Tools" menu, select "Internet Options".
  2. In the "Internet Options" window select the "Security" tab.
  3. On the "Security" tab click on the "Custom level..." button.
  4. When the "Security Settings” – “Internet Zone" dialog window opens, look for the "Scripting" section.
  5. In the "Active Scripting" item select "Enable".
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes.”
  7. In the "Internet Options" window click on the "OK" button to close it.
  8. Click on the "Refresh" button of the web browser to refresh the page.

Internet Explorer 8.0:

  1. On the "Tools" menu, select "Internet Options.”
  2. In the "Internet Options" window select the "Security" tab.
  3. Click the “Internet Zone.”
  4. If you do not have to customize your Internet security settings, click “Default Level,” then go to step 4.
  5. If you have to customize your Internet security settings, follow these steps:
    1. Click “Custom Level.”
    2. In the “Security Settings” – “Internet Zone” dialog box, click “Enable” for ”Active Scripting” in the “Scripting” section.
  6. Click the “Back” button to return to the previous page, and then click the “Refresh” button to run scripts.

Internet Explorer 6.0 & 7.0:

  1. On the "Tools" menu, select "Internet Options.”
  2. In the "Internet Options" window select the "Security" tab.
  3. locate the “Custom” area of the “Security” category.
  4. Click the “Custom Level” button.
  5. Another window will appear, entitled “Security Settings.”
  6. Scroll down to the “Scripting” section of the “Security Settings” window.
  7. Select the “Enable” radio button under “Active Scripting.”
  8. Click on the “OK” button at the bottom of the “Security Options” window.
  9. Click on the “OK” button at the bottom of the “Internet Options” window.

Mozilla Firefox

  1. From the “Tools” menu, choose “Options.”
  2. Choose the “Content” tab from the “Options” menu.
  3. Make sure that “Enable Java” and “Enable JavaScript” are checked off.
  4. Click “OK.”

Safari:

  1. Go to “Preferences” under the “Safari” menu.
  2. Go to “Security.”
  3. Select the checkbox to “Enable JavaScript.”

I can log in, but how do I start an application?

To apply for a grant you will need to complete the online application. To get started you will log in using the email address/password with which you registered. After reviewing the information located on the Welcome Page, you can work on an application by clicking the 'Start a New Application' link located at the bottom of the page.

I do not know my organization's 501(c)3 number.

In many cases, you must register using your organizations 9-digit federal tax id provided by the IRS.  The acceptable formats for this number are 123456789 and 12-3456789.

You can obtain your organization's federal Tax ID number by calling the Internal Revenue Service Call Center at 877-829-5500. You can also try searching for your Tax ID number at the following web site: www.guidestar.org.

My organization is a public grade school or a public high school, but my Tax ID / NCES ID number is not being accepted. What should I do?

Since you are representing a school you will use your NCES (National Center for Education Statistics) ID number rather than a Tax ID number.

  • Search for your NCES ID number at the following website: http://nces.ed.gov/globallocator/
  • The NCES ID is 5 digits and the District ID is 7 digits. If it is presented in 12 digit format, the School ID number is the last 5 digits and the District ID number is the first 7 digits.
  • Return to the password creation form and enter the School ID into the School ID field and the District ID in the District ID field.
  • You will not enter anything into the Tax ID or School District ID fields.

My organization is a private grade school or a private high school, but my Tax ID / NCES ID number is not being accepted. What should I do?

Since you are representing a school you will use your NCES (National Center for Education Statistics) ID number rather than a Tax ID number.

  • Search for your NCES ID number at the following website: http://nces.ed.gov/globallocator/ .
  • The NCES ID is 5 digits.If it is presented in 12 digit format, the ID number is the last 5 digits.
  • Return to the password creation form and enter the ID into the School ID field.
  • You will not enter anything into the Tax ID or School District ID fields.

How do I continue working on an application I've already started?

You may continue working on a previously started (but unsubmitted) application by logging in again and clicking the 'Continue' link located at the bottom of the Welcome Page under the heading 'Applications Requiring Action.'

How do I submit an application?

When you log into the application you will click the Continue link located at the bottom of the Welcome page under the 'Applications Requiring Action' heading.

You can either click each Save and Proceed button to get to the end of the application, or click the last link in the timeline at the top of the page. When you get to the last section of the application you will click the Save and Proceed button. This will bring you to a 'Review Your Application' page.

Clicking the "Submit" button at the bottom of this page will immediately send the application to be reviewed. Once you submit the application, you will then be unable to perform further editing. You will not be able to proceed to the 'Review Your Application' page until you have completed all required fields within the application.

How do I upload a file?

Follow these steps below to upload your file to the online application:

  1. Click on the 'Upload File' link (NOTE: This is a pop up window. If you have a pop up blocker, you may need to disable it in order to proceed with uploading a file).
  2. A File Upload window will appear, click the "Browse" button in order to select the file from its current location on your computer.
  3. Select the file from your computer and click the "Open" button.
  4. Click the "Upload File" button to attach your document to the application.
  5. Click the "Done" button to close the File Upload window.
  6. The page will refresh automatically and the file you attached will appear below the 'Upload File' link.

Also, please be sure that your file is smaller than 10MB (unless otherwise indicated in the application).

How do I delete a file I've already uploaded?

To delete a file from the online application you can click the Delete File link.  This will bring up a screen that asks you if you are sure you want to delete. Choose Delete, then click Done on the next screen.

How do I edit/delete contact information?

You can update or delete a contact by clicking on the person's name in the contact information section of the application. This will expand the information and allow you to edit as necessary. You can delete the contact by clicking the Delete Contact button. After making the appropriate changes click the 'Save and Proceed' button.

My percent fields add up to 100%, why am I still getting an error?

Please be sure to use only whole numbers on percentage questions. Decimals and fractions are not allowed. The sum of all the entries must equal 100% without fractions or decimals in order to save correctly.

What does it mean I must "select the lowest level"?

If the option from the list you are choosing has sub-categories listed below it, you must choose from the sub-categories. The sub-categories are identified by hyphens/indentation.

How do I copy and paste into the application?

To paste data you have saved in a document:

  1. Highlight the data that you want to copy.
  2. While holding down the "Ctrl" button, press the letter "c" (you won't actually see anything happen but it has copied that text).
  3. Go the the field in the application where you wish to paste the data.
  4. While holding down the "Ctrl" button, press the letter "v", this will paste the copied data into the online application.

Can I skip required fields while filling out my application?

You will need to complete all required fields, including file uploads, prior to submitting your application. However you can leave required fields incomplete while you work on other sections of the application. You can move to other sections by clicking the links in the timeline located at the top of each page. This allows you to jump to different sections and also saves the data you have entered in the section you were working on.

Can I save my information and return to complete it later?

To save information you have completed on the online application, click the 'Save and Proceed' button located at the bottom of each page of the application. When you return to the application, you will click the 'Continue' link located at the bottom of the Welcome Page (following login) under the heading 'Applications Requiring Action'.

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