Administrative Services
We’ll Handle The Details So You Won’t Have To
Many of our clients find that babysitting each one of their programs, transaction by transaction, can consume a tremendous amount of their internal resources.
That’s why they look to the CyberGrants client services group to handle the details, from providing client-branded toll-free support to resolving discrepant transactions to communicating with nonprofits, employees, managers and team leaders. It’s a tough job that’s not for the faint of heart, but our highly trained staff is up to the challenge.
We maintain a stiff zero-tolerance policy for administrative mistakes. We understand that even one complaint reflects directly on you – and that reflects directly on us.
Look To Us For Flawless Funds Disbursement
Whether your program payouts are scheduled daily, weekly, monthly or quarterly, the key is to get the funds into the hands of your nonprofits and global NGOs both quickly and accurately.
At CyberGrants, we’ve spent over 20 years perfecting our proprietary technology and have set up fanatical levels of cross-checks and balances to make sure that your funds are disbursed quickly, precisely, and efficiently.
Of course, if you’d prefer to manage your programs in-house, we can provide both training and support to teach you the processes you’ll need.
Our Outsourcing Services
We offer a wide range of administrative services to hundreds of the most successful companies in the world:
- Dedicated, Client-Branded, Toll-free Support
- Online Helpdesk
- No-fee Nonprofit Support
- Domestic Due Diligence
- Watchlist Scanning and Red-Flag Resolution
- Discrepant Transaction Resolution
- Tickler Letter Preparation and Distribution
- Check-Cutting and Award Letter Distribution
- Tight Integration with Agencies for International Vetting and Disbursements
- Positive Pay Integration with Your Financial Institution
- Credit Card Processing and Merchant Account Maintenance
- Payment Voids and Reissues
- Bank Reconciliation
- Mass Mailings
- Management Reporting
- Maintenance of Eligibility, Program Rules and Workflows
- Confluence of Updates with Your Account Coordinator