We distinguish ourselves from 'dot com' companies in several ways. First, we grow based on need - not a neat idea. We invest in our technical team, customer support group and research and development. Millions of dollars are not spent on glamorous sales and marketing campaigns, a typical mistake of many failed 'dot coms' or more recently, 'dot bombs'! Our most successful sales approach is 'word of mouth' references among grantmakers all over the world.

While our software is completely Web-based, our customers realize that it is our people that truly makes CyberGrants work. Each customer enjoys the convenience of speaking directly to his or her primary point of contact, their 'Account Coordinator'. The number one role of the Account Coordinator is to develop a strong and personal relationship with each customer in addition to handling setup, implementation, training, support and other customer-related needs.