Job Description

Title: Account Coordinator
Department: Client Services
Type: Full Time / Permanent


Our Account Management Team serves as the primary point of contact for a client book of business. We must become expert in helping our customers best leverage our tools, services, and best practices while developing a deep understanding of each client’s business processes and strategic philanthropic goals. We work closely with clients and CyberGrants resources to clearly define and document business requirements, ensure timely and accurate resolution of all operational issues, meet our client commitments. Additionally we act as advocates for CyberGrants and are expected to identify, promote and communicate cross-sell and upsell opportunities.

An Account Coordinator will be the primary day-to-day contact with clients. Members of this group will take a team-based approach to keeping customers connected to CyberGrants and for enhancing their overall client experience. The Account Coordinator is responsible for overall customer well-being by monitoring the health of the relationship between our customers and CyberGrants, producing customer programs, providing proactive communications, coordinating with appropriate internal CyberGrants teams to provide dependable contract services as well as project based billable services, and acting as an escalation point for customer issues.

Duties and Responsibilities Include the Following

Knowledge and Experience Required

Account Coordinators should possess significant experience in customer relationship management, solutions design, and the implementation and/or support of enterprise software for large, complex customers related to philanthropic programs. Specific domain expertise in corporate philanthropy or other corporate social responsibility programs is highly desirable.


Bachelor's degree (B. A. / B. S.) from four-year college or university; or equivalent combination of education and experience.


For consideration, please send résumé & cover letter, with salary requirements to