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Job Description

Title: Employee Giving Support Specialist – Evening Shift
Department: Client Service Delivery
Type: Full Time / Permanent


The Employee Giving Support Specialist is primarily responsible for providing exceptional service and support via telephone, the timely and accurate completion of incoming email support requests received from nonprofit organizations and the employees of our clients and completing the processing and mailing of checks and correspondence.

Every call handled must be identified with a Reason Code as prescribed in the 'Client Services – Support Type Categories' document. Responding to support requests will be in the form of email crafted by the Employee Giving Support Specialist, and every response must be identified with a Reason Code as prescribed in the 'Email Log' documentation. Strong written and verbal communications skills are essential to be successful in this position. This individual will research and gather client specific information related to their programs and utilize this information to appropriately respond to client inquiries. Check processing may be assigned by the Employee Giving Support Manager, and must be completed with 100% accuracy and attention to detail. Special projects will be assigned to the Support Specialist by the Employee Giving Support Manager.

Hours: 4pm – Midnight, Monday through Friday


Other Duties

Skill Requirements


For consideration, please send résumé & cover letter, with salary requirements to