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Technical Client Manager/ Customer Support

Type: Full Time / Permanent
Location: Andover

Overview

CyberGrants is an ambitious, fast-growing and innovative company focused on providing the very best service to our clients. With nearly 20 years of experience supporting corporate and private philanthropy, CyberGrants brings customers an extraordinary wealth of knowledge and services.

As part of the Cybergrants team you will be part of a select few that are responsible for helping our corporate and private clients provide over 6.6 billion dollars in annual funding to national and local non-profit organizations in support of programs ranging from major natural disaster relief to local animal shelters and after school programs.

Technical Client Manager is a key technical contributor whom serves as the primary point of contact for a subset of CyberGrants’ clients. This individual will take a team-based approach to keeping customers connected to CyberGrants and for enhancing their overall client experience. He or she must become an expert in helping our customers best leverage our tools, services, and best practices while developing a deep understanding of each client's business processes and strategic philanthropic goals. Additionally, this person will provide technical support to their client base, and work across multiple departments within CyberGrants, to provide resolution to incoming issues. He or She must be highly organized, with a strong desire to partner with and serve clients in a positive, proactive manner.

Our mission and entrepreneurial spirit attracts passionate and hardworking professionals. We work hard, but have fun while doing so.

Responsibilities

Qualifications

A CyberGrants person is...

CyberGrants is successful because of the highly motivated people who work here and their deep enthusiasm for customer service and philanthropy. We recruit individuals whose honesty, integrity, initiative and creative approach to problem solving shines through. Your passion and commitment will inspire your colleagues as you continue to place the client at the center of everything you do.

Apply

For consideration, please send résumé & cover letter, with salary requirements to hr@cybergrants.com.