We ask for banking information purely as a way of confirming that the person who is trying to claim this organization is, in fact, an authorized member of the organization. The thinking is that only a true organization representative - e.g. a Director, Manager, Treasurer - would have access to these details.
Providing us with this information does NOT automatically sign your organization up for ACH/Wires. You can actually indicate your disbursement preferences after your ownership application is approved by logging back into the FrontDoor website.
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Some companies may appear automatically in the company sidebar if you have logged into one of their CyberGrants hosted online portals with your email in the past. If you want to add a new company:
- Click on the Add Company link at the bottom of your current list of organizations.
- Then enter either the Access Code or Donor Last Name and Gift ID from a recent communication.
- Then click Submit to add a new company to your profile.
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Just click on the "Add Organization" button on the Organizations screen. Fill out the form and we will review your application and reply with more information.
If you require access to this organization but should not be primarily responsible for administering it, please ask that person to claim the organization first. Once approved, they will be able to add you on as an additional user.
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If you require access to this organization but should not be primarily responsible for administering it, please ask that person to claim the organization first. Once approved, they will be able to add you on as an additional user.
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Adding new chapters or locations that share your organization's tax ID can be performed by following these online instructions and then sending your information to our support team. We consult with each organization owner to come up with the ideal way to have their chapters listed in FrontDoor, so please know that this can take longer to get them listed.
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Request access to the organization by using the "Request Access to this Organization" button. If you believe your organization has been claimed by an unauthorized person please contact us.
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If you're an account owner, just click on the "Add New User" button on the Users screen. Fill out the form and a new user is automatically created. FrontDoor emails the new user a confirmation link and they can choose their own password to log in.
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Many of these details can be changed within the Basic Information and Contact Information sections of the Organization Profile. Fields such as your organization's preferred name and mailing address require a support ticket so that we can make the change for you.
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There are two primary types of disbursements that are generated from CyberGrants portals - grants and employee gifts/matches. Since grants are initiated by organization applicants, they will not see any funding without participating in the grantmaking process. Matches made directly to organizations typically require confirmation before disbursement and so recipients have the option to not confirm them. If your organization would prefer to not receive any support from a particular company or its employees, please reach out to us using this support form.
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CyberGrants works with the Internal Revenue Service and other global databases to guarantee that nonprofits meet the charitable standards of our corporate customers. FrontDoor allows us to thoroughly vet the individuals who claim to represent these nonprofits to ensure that they are the right person(s) to make decisions on the organization's behalf. While nonprofit organizations may already have CyberGrants accounts with particular companies, FrontDoor requires additional vetting to allow an account to span across customers and therefore a new account. You can still keep your original corporate accounts if you prefer.
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All denied applications should include a declination reason in the email that is automatically sent once a final determination has been made. If you have a question about a particular determination, please reply to that email and CyberGrants will be happy to review your case.
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Owners can transfer their ownership to another active user on their FrontDoor organization account. In the Organizations tab, click the Owner's name on the organization you want to change, and follow the on-screen instructions. Note: at least one secondary user will have to be active within that organization to transfer ownership.
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Some approvals occur automatically through our confidence-rating system. Others may take up to two plus business days to be reviewed and approved, especially if the review generates follow-up questions for your organization.
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Contact CyberGrants if your organization owner is no longer with the organization. We can turn off their access and designate ownership to another user that you specify and manage any actions in their queue.
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Administrators of at least one organization have the 'Payment Console’ feature enabled within FrontDoor, which can be used with filters for date and company to find a range of payments from all companies. You will also have access to ‘Payment Search’ which will allow you to search for payment number information found in your reports or bank remittance for any organization you are associated with. Find these functions in the sidebar of any FrontDoor page.
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For administrators of FrontDoor organizations, the donation console presents all pending confirmations from all applicable companies in one place. The donation console is accessible from the ‘Donations’ link in the FrontDoor sidebar.
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Your FrontDoor experience is covered underneath the CyberGrants privacy policy.
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In the donation console, an administrator user can filter by company and search for donation IDs, and begin the confirmation process by clicking “confirm” and answering the appropriate questions.
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Your FrontDoor experience is covered underneath the CyberGrants Terms of Service.
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FrontDoor consolidates pending donations across all companies into a single view. It’s meant to eliminate the need to visit the individual company’s confirmation website(s).
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Currently, the confirmation timeline only includes the fields and data points within each individual program’s confirmation requirements. Some programs include terms and conditions outside this workflow, and these programs will not be shown in the donation console. They can still be confirmed the historical way through company portals.
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Some clients can opt-out of including their programs in FrontDoor. If you can’t find a particular program in FrontDoor, please visit the company’s confirmation website(s) directly.
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No. If you confirm a donation in FrontDoor you don’t have to also visit the company’s confirmation website(s).
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You should be able to access all the information and links to customer portals you need by utilizing your FrontDoor link. If for any reason you can't find the information you're seeking, feel free to use the customer-supplied link.
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Your organization's specific tax status should be listed underneath the "Public Charity Status" in the top right corner of the determination letter that you received from the IRS. We have provided an example of an official IRS determination letter for you to reference.
Why am I required to select a particular substatus?
Many CyberGrants funders restrict the organizations they support to particular subsections underneath 501(c)(3). Therefore, you must select a specific tax status when submitting an ownership request. You cannot simply select "501(c)(3)". Common examples of subsections include "170(B)(1)(a)(i)" for religious organizations or "170(B)(1)(a)(ii)" for public colleges & universities.
US Governmental Entities
Municipalities, first responders, public libraries, parks departments, and similar US governmental entities are exempt from federal income tax and may be eligible to receive tax-deductible contributions under Section 170(c)(1) of the IRC. Since they are not technically 501(c)(3) organizations, we require different documents to certify their equivalent status and capture the contact information for an officer that we can speak to if we have questions. Please provide one of the following if you represent a US governmental entity:
- An IRS-approved Governmental Information Letter.
- A US Governmental Entity self-attestation letter. We have provided an example of a self-attestation letter along with instructions on how to generate one.
Note that on both types of letters you must provide your your federal - not state - Tax ID number.
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Administrators with access to the FrontDoor Payments console can download a CSV report of the last 365 days payments. Just click on the "Export payments" option in the top right corner of the Payment Console table.
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FrontDoor limits the organizations displayed in the donation console for a few reasons:
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- Payment Preferences - only organizations with complete Payment Preferences can be displayed. Check to see if your missing organization has Payment Preferences configured in the FrontDoor 'Organizations' tab.
- Ownership - only organizations where you are the owner will be displayed. If you see your preferred organization listed on the 'Organizations' tab with a different owner, ask them to confirm receipt of this gift or to make you the owner of that organization.
- New chapter/location - it's possible that the client has a chapter/location that you have not registered in FrontDoor yet. Contact us to have a new location added.
- IRS/NCES status - only organizations with IRS/NCES status that are eligible for the client program will be displayed.
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Administrators with access to the FrontDoor Payments console can download a CSV report of the gifts and matches that make up any of their payments. Just click on the download arrow and choose the "Export gifts" option on any employee-related payment. A CSV reports guide is available that explains the contents of each of the report's columns.
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The FrontDoor Donation and Payment consoles are currently only available to organization owners - i.e. the primary administrator for your agency. If you need access to information in either of these areas, please request it through your organization's primary owner.
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Company-specific Access Codes for your organization(s) are often shared on emails, letters, and check stubs. The best way to find one is to locate a recent matching gift confirmation message and look for "Access Code" in the message body.
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