We ask for banking information purely as a way of confirming that the person who is trying to claim this organization is, in fact, an authorized member of the organization. The thinking is that only a true organization representative - e.g. a Director, Manager, Treasurer - would have access to these details. Providing us with this information does NOT automatically sign your organization up for ACH/Wires. You can actually indicate your disbursement preferences after your ownership application is approved by logging back into the FrontDoor website.
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1. Click on the Add Company link at the bottom of your current list of organizations.
2. Then enter either the Access Code or Donor Last Name and Gift ID from a recent communication.
3. Then click Submit to add a new company to your profile.

Still don't see a company after following these steps? There may be some extra steps we have to take on our end. Just submit a support request with the company name and we will take care of it for you.
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Just click on the "Add Organization" button on the Organizations screen. Fill out the form and we will review your application and reply with more information.

If you require access to this organization but should not be primarily responsible for administering it, please ask that person to claim the organization first. Once approved, they will be able to add you on as an additional user.
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Adding new chapters or locations that share your organization's tax ID can be performed by following these online instructions and then sending your information to our support team. We consult with each organization owner to come up with the ideal way to have their chapters listed in FrontDoor, so please know that this can take longer to get them listed.
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Request access to the organization by using the "Request Access to this Organization" button. If you believe your organization has been claimed by an unauthorized person please contact us.
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If you're an account owner, just click on the "Add New User" button on the Users screen. Fill out the form and a new user is automatically created. FrontDoor emails the new user a confirmation link and they can choose their own password to log in.
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This change can be made within the Basic Information and Contact Information sections of the Organization Profile
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This feature is coming soon! Please stay tuned to the site for more information.
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There are two primary types of disbursements that are generated from CyberGrants portals - grants and employee gifts/matches. Since grants are initiated by organization applicants, they will not see any funding without participating in the grantmaking process. Matches made directly to organizations typically require confirmation before disbursement and so recipients have the option to not confirm them. If your organization would prefer to not receive any support from a particular company or its employees, please reach out to us using this support form.
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CyberGrants works with the Internal Revenue Service and other global databases to guarantee that nonprofits meet the charitable standards of our corporate customers. FrontDoor allows us to thoroughly vet the individuals who claim to represent these nonprofits to ensure that they are the right person(s) to make decisions on the organization's behalf. While nonprofit organizations may already have CyberGrants accounts with particular companies, FrontDoor requires additional vetting to allow an account to span across customers and therefore a new account. You can still keep your original corporate accounts if you prefer.
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All denied applications should include a declination reason in the email that is automatically sent once a final determination has been made. If you have a question about a particular determination, please reply to that email and CyberGrants will be happy to review your case.
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Owners can transfer their ownership to another active user on their FrontDoor organization account. In the Organizations tab, click the Owner's name on the organization you want to change, and follow the on-screen instructions. Note: at least one secondary user will have to be active within that organization to transfer ownership.
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Some approvals occur automatically through our confidence-rating system. Others may take up to two plus business days to be reviewed and approved, especially if the review generates follow-up questions for your organization.
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Contact CyberGrants if your organization owner is no longer with the organization. We can turn off their access and designate ownership to another user that you specify and manage any actions in their queue.
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Administrators of at least one organization have the 'Payment Console’ feature enabled within FrontDoor, which can be used with filters for date and company to find a range of payments from all companies. You will also have access to ‘Payment Search’ which will allow you to search for payment number information found in your reports or bank remittance for any organization you are associated with. Find these functions in the sidebar of any FrontDoor page.
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For administrators of FrontDoor organizations, the donation console presents all pending confirmations from all applicable companies in one place. The donation console is accessible from the ‘Donations’ link in the FrontDoor sidebar.
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Your FrontDoor experience is covered underneath the CyberGrants privacy policy.
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In the donation console, an administrator user can filter by company and search for donation IDs, and begin the confirmation process by clicking “confirm” and answering the appropriate questions.
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Your FrontDoor experience is covered underneath the CyberGrants Terms of Service.
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Currently, the confirmation timeline only includes the fields and data points within each individual program’s confirmation requirements. Some programs include terms and conditions outside this workflow, and these programs will not be shown in the donation console. They can still be confirmed the historical way through company portals.
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FrontDoor consolidates pending donations across all companies into a single view. It’s meant to eliminate the need to visit the individual company’s confirmation website(s).
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No. If you confirm a donation in FrontDoor you don’t have to also visit the company’s confirmation website(s).
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Some clients can opt out of including their programs in FrontDoor. If you can’t find a particular program in FrontDoor, please visit the company’s confirmation website(s).
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You should be able to access all the information and links to customer portals you need by utilizing your FrontDoor link. If for any reason you can't find the information you're seeking, feel free to use the customer-supplied link.
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The tax status of your organization should be indicated on the determination letter that you received from the IRS. It indicates the subsection of 501(c)(3) that your organization falls under. Common tax statuses include:

• 170(B)(1)(a)(i) - religious organizations including churches, temples, mosques, etc.
• 170(B)(1)(a)(ii) - schools including public colleges & universities
• 170(B)(1)(a)(v) - governmental units including city or town entities

As US governmental entities, municipalities, first responders, public libraries, parks departments, and similar organizations are exempt from federal income tax and may be eligible to receive tax-deductible contributions under Section 170(c)(1) of the IRC. Since they are not technically 501(c)(3) organizations, we require an IRS-approved Governmental Information Letter that includes your federal - not state - Tax ID number.
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