The Support Center will need to create your email account and password for you. Please click the 'I still have a question' link below. Complete the form so that we can create your password for you.
The NCES District ID is 7 digits. If it is presented in 12 digit format, the District ID number is the first 7 digits. Return to the password creation form and enter the District ID in the District ID field. You will not enter anything into the Tax ID or School ID fields.
If you are with a public school:
The NCES School ID is presented in a 12 digit format. The District ID number is the first 7 digits, and the School ID number is the last 5 digits. Return to the password creation form and enter the District ID in the District ID field and the School ID in the School ID field. You will not enter anything into the Tax ID fields.
If you are with a private school:
The NCES School ID is presented in an digit format. Some School IDs may start with a letter. Return to the password creation form and enter the School ID in the School ID field. You will not enter anything into the Tax ID and District ID fields.
Make sure you are entering your organization's Tax ID correctly. Your United States Federal Tax ID is a 9-digit number that contains only numeric digits, and acceptable formats for this number are 123456789 and 12-3456789.
For questions concerning your organization's Tax ID status or the specific 501(c)3 subsection under which your organization is classified, contact the Internal Revenue Service Call Center at 877-829-5500. Make sure to confirm:
Your organization's tax exempt status.
That your organization's ID number will be listed on the next ELECTRONIC release of the IRS Business Master File.
Possible reasons for this ineligibility are:
Your organization has received its tax-exempt status too recently to be in the IRS database. We update our database monthly and encourage you to check back with us then. You can also try searching for your Tax ID number at the following website: http://apps.irs.gov/app/pub78
Your organization is otherwise listed incorrectly or missing in the IRS database.
If after contacting the IRS you feel that your organization is still an eligible 501(c)(3) nonprofit, please send an email to the Support Center by clicking the 'I still have a question' link below.
Send an email to the Support Center by clicking the 'I still have a question' link below. On the Support Request form, provide the information which needs to be corrected and we can make the update.
Bank of America will match up to $5,000 of employee donations per calendar year. As long as the organizations/programs meet eligibility requirements, and the $24 minimum per organization is met. The timeframe for each gift match to be made may differ according to individual circumstances.
If an employee donates through the program website, they can request a matching gift at the same time (for the full amount of their donation), and as long as eligibility rules are met, we will review and process the matching gift request shortly after we pay the contribution to the nonprofit. Neither you nor the employee need to take any further action to request the matching gift or verify that the employee's funds have been donated.
If an employee donates directly to an organization and then records their donation on the program website, they can request a matching gift for part or all of their donation. The confirmation page in my Giving and Volunteering will provide a link to verification instructions which the organization must follow. The employee will need to share those instructions with the organization directly. The organization must follow the verification instructions by visiting the nonprofit portal and confirming that they received the employee's direct donation. Only then will the matching gift request be queued for eligibility review. Upon approval, the match will be processed for payment within our established payment schedule. Organizations receiving checks will be paid quarterly and organizations receiving payments via ACH will be paid monthly.
As of Fall 2018, donations made to United Way are now eligible for the Bank of America Charitable Foundation’s Matching Gifts program. We recognize United Way is a key partner in our commitment to building thriving communities.
We will accept a paper form only from retired employees who do not have access to our online volunteerism application system. All active employees with access to our system should apply for matching online.
Bank of America employees and retirees volunteer thousands of hours globally in our neighborhoods each year. In fact, more than 3,000 charitable organizations benefit from our employees and retirees’ dedication each year. To honor those who give their time and service to causes important to them, the Bank of America Charitable Foundation awards volunteer grants, which are up to $500 per employee or retiree for each calendar year and are made in the name of the employee or retiree, to eligible charitable organizations.
To locate a gift that has been made to your organization, but is not listed among the gifts pending verification, please Search using the Gift ID from the Gift Receipt as well as the Donor's last name.
When an organization is nominated and before funds are disbursed, it is reviewed for eligibility. Depending on the nature of the organization, eligibility is verified in one of the following ways: inclusion in the IRS Business Master File of tax-exempt organizations (non-political); located on the National Center for Education Statistics (NCES) website; inclusion under an IRS Group Ruling which includes their 4-digit Group Exemption Number (GEN) or other federally issued documentation such as an IRS Affirmation/Determination Letter dated within the last 90 days.
The payment date is dependent upon when all of the gift processing steps are complete. Your organization must first confirm receipt of the donation on the nonprofit portal. Gifts and organizations are individually reviewed in accordance to program guidelines. Please note gifts are reviewed in the order in which they are received after they are confirmed by the organization. If the gift is approved, payments will be issued monthly to organizations that have provided ACH payment details on the nonprofit portal, or biannually via check if no ACH payment details are provided. In all cases, disbursements are only made when the selected nonprofit has been confirmed to be eligible under the program rules.
Payments will be issued monthly to organizations that have provided ACH payment details on the nonprofit portal, or quarterly via check if no ACH payment details are provided. In all cases, disbursements are only made when the selected nonprofit has been confirmed to be eligible under the program rules.
When viewing payment details, if a donor has chosen not to remain anonymous and has made their name and contact information available to you, it is your responsibility to properly recognize these donors and issue charitable tax receipts. If a donor does not receive proper recognition, they will be instructed to contact their recipient organization(s) directly for resolution.
To request a reissue of a check that was previously issued, please contact our support center via phone (1-800-218-9946) or email (boasupport@cybergrants.com).
If your organization does not cash a check within 180 days, the check is stale, your organization forfeits the funds, and the funds will be redirected to another organization.
In keeping with emerging best practices in corporate philanthropy, we strongly encourage your organization to enroll in ACH Electronic Transfer. Organizations receiving checks will be paid quarterly and organizations receiving payments via ACH will be paid monthly.
All of the administrative costs for employee giving and matching gifts are underwritten by Bank of America so that 100% of employee donations are received by the selected nonprofit organizations (no administrative cost comes out of the donations).
Payment information for payments received during previous years can still be accessed and viewed by visiting https://www.cybergrants.com/boa/payment/mg and selecting a specific year to display activity for in the Payment Details area.
